Returns, Exchanges & Final Sale Policy

Effective / Last Updated: August 17, 2026

This policy explains the final-sale terms that apply to purchases from CDubz DeZigns and the limited circumstances in which an order issue may qualify for review. Order-specific terms included in a custom quote, invoice, or written agreement will control for that transaction to the extent of the difference, subject to applicable law.

1. All Sales Are Final

Except for an approved cancellation made before fulfillment or production under the Order Cancellation & Changes Policy, completed CDubz DeZigns sales are final. Returns and exchanges are not accepted for change of mind, personal preference, incorrect size selection, fit preference, or other customer selection decisions. After delivery, the limited exception is for an item that arrives damaged or defective, or when CDubz DeZigns sends an incorrect item, as described below.

2. Sizing and Fit

Customers are responsible for reviewing the available size chart, garment measurements, product description, and any fit information provided before ordering. Sizing and fit can be subjective and may vary by garment style, brand, fabric, cut, and individual fit preference.

A customer’s preferred fit or the selection of an incorrect size does not qualify an item for return or exchange. Customers are encouraged to compare the provided measurements with a garment they already own when additional fit guidance is needed.

3. Custom and Personalized Orders

Custom and personalized items are final sale and cannot be returned or exchanged. Before production begins, customers are responsible for carefully reviewing and approving all applicable order details, including spelling, names or wording, garment size and style, colors, design details, and placement.

An item produced according to customer-approved specifications is not considered defective or incorrect solely because the customer later prefers a different size, color, wording, placement, or design choice.

4. Damaged, Defective, or Incorrect Items

If an order arrives damaged or defective, or if an incorrect item was sent, the issue must be reported to CDubz DeZigns within 7 calendar days of delivery. The customer should provide the order number, a description of the issue, and clear photographs showing the item and the reported problem. Photographs of the shipping package may also be requested when relevant.

Requests submitted after the 7-calendar-day reporting period may not be eligible for review. Reporting an issue does not automatically guarantee a replacement, refund, or other remedy; the order and supporting information must first be reviewed.

5. Review and Resolution of an Order Issue

CDubz DeZigns may request additional information or photographs as reasonably necessary to evaluate a reported issue. Customers should not discard, alter, wash, wear, or otherwise use an item related to a damage, defect, or incorrect-item claim until review instructions have been provided when doing so could affect evaluation of the issue.

If CDubz DeZigns confirms that an item was damaged, defective, or incorrect, an appropriate resolution will be determined based on the circumstances of the order and product availability. A resolution may include correction, replacement, or refund when applicable.

6. Items That Do Not Qualify for Return or Exchange

Examples of issues that do not qualify for a return or exchange include change of mind, preference for a different color or style, incorrect size ordered by the customer, subjective fit concerns, or dissatisfaction with a custom detail that was produced according to the customer’s approved specifications.

7. Do Not Send Items Back Without Instructions

Because CDubz DeZigns does not operate a general return or exchange program, customers should not mail or otherwise return an item without first contacting CDubz DeZigns and receiving instructions. Unapproved returns may not be accepted or processed.

8. Order-Specific Terms

Certain custom, bulk, specialty, or event-related orders may include additional final-sale, approval, replacement, or issue-resolution terms in a quote, invoice, agreement, or direct order communication. Those order-specific terms will apply to that order in addition to this general policy.

9. Questions About This Policy

For questions about a purchase or to report a qualifying order issue, customers should contact CDubz DeZigns and include the order number whenever possible.

 

Order Cancellation & Changes Policy

Effective / Last Updated: August 17, 2026

This policy explains when an order cancellation or change may be requested and the limitations that apply once fulfillment, customization, material preparation, or production has begun. Order-specific terms included in a custom quote, invoice, approval, or written agreement will control for that transaction to the extent of the difference, subject to applicable law.

1. Cancellation and Change Requests

Customers should contact CDubz DeZigns as soon as possible if they need to request a cancellation or change. Submitting a request does not guarantee that the order can be cancelled or modified. Whether a request can be accommodated depends on the status of the order at the time the request is received.

2. Standard Website Orders

For standard, non-custom website orders, a cancellation or change may be possible only if fulfillment has not yet begun. Once an order has entered fulfillment, been packed, had a shipping label created, or otherwise progressed beyond the point where a reasonable change can be made, the order may no longer be cancelled or modified.

3. Custom, Personalized, and Bulk Orders

Custom, personalized, made-to-order, and bulk orders require planning, materials, design preparation, garment sourcing, or production time that may begin before the finished order is ready to ship. Because of this, cancellation and change requests for these orders are more limited.

Once applicable artwork, wording, garment selections, quantities, colors, placement, sizing, or other order details have been approved, CDubz DeZigns may rely on those approvals to purchase materials and begin production. Changes requested after approval are not guaranteed and may result in additional charges, a revised production timeline, or the need for a new order.

4. Once Production or Fulfillment Has Begun

An order generally cannot be cancelled after production, customization, printing, pressing, assembly, packaging, or fulfillment has begun. CDubz DeZigns may also decline a requested change when materials have already been ordered or prepared specifically for the customer’s order.

If a change can still be accommodated after work or material preparation has begun, the customer may be responsible for costs already incurred, replacement materials, additional labor, or other charges associated with the requested change.

5. Customer-Requested Design or Order Changes

Customers are responsible for reviewing order details carefully before approval. Requests to change spelling, wording, design elements, garment style, color, size, quantity, placement, or other approved specifications should be submitted before production begins.

If CDubz DeZigns agrees to a requested change, the production or delivery estimate may be revised. Significant changes may require a new quote, invoice, approval, or order rather than a modification of the original order.

6. Shipping Address Changes

Address changes should be requested as soon as possible. CDubz DeZigns cannot guarantee that a shipping address can be changed after fulfillment has begun or a shipping label has been created. Additional carrier, rerouting, or reshipping charges resulting from a customer-requested address change may be the customer’s responsibility.

7. Approved Cancellations and Refunds

If CDubz DeZigns approves a cancellation before fulfillment or production has begun, any refund due will be processed using the applicable payment method or other agreed method. Amounts already committed to nonrecoverable materials, special-order merchandise, design or setup work, payment processing, or other order-specific costs may be nonrefundable when applicable and permitted by law.

The timing for a refund to appear in a customer’s account may vary by payment provider or financial institution and is outside the direct control of CDubz DeZigns after the refund has been issued.

8. CDubz DeZigns-Initiated Changes or Cancellation

In the uncommon event that CDubz DeZigns cannot reasonably complete an order as accepted, the customer will be contacted regarding available options. Depending on the circumstances, those options may include an approved substitution, revised timeline, modification, partial refund, or cancellation and refund of the affected portion of the order.

9. Boutique Experience Reservations

This policy applies to merchandise and product orders. Boutique Experience reservations, event services, travel arrangements, retainers, rescheduling, and event cancellations may be governed by separate booking terms, invoices, agreements, or an experience-specific cancellation and rescheduling policy.

10. Order-Specific Terms

Certain custom, bulk, specialty, or event-related orders may include additional cancellation, change, approval, payment, or production terms in a quote, invoice, agreement, or direct order communication. Those order-specific terms will apply to that order in addition to this general policy.

11. Questions or Requests

To request a cancellation or order change, customers should contact CDubz DeZigns as soon as possible and include the order number and the specific change being requested. Requests will be reviewed based on the order status at the time they are received.